Shipping & fulfillment policy

We Get It

There on Time

MFG Merch ships completed orders from our Jacksonville, FL facility once production and quality inspection are finished. This policy covers production lead times, shipping methods, order tracking, and what to expect from the time your order is placed to the day it arrives.
Production timelines vary by product type and order size. Once your order ships, you will receive tracking information by email so you can follow its progress to delivery.

48Hr

Quote response

3–5D

Mockup Delivery

2–3WK

Standard Production

1–5D

Shipping

Important

Your ship date = production time + transit time. Expedited shipping reduces transit only. It does not shorten production. Art approval must be completed before production begins.

Shipping Options

How We Ship

Standard Shipping

Our default shipping method for all completed orders. Once production wraps and QC is cleared, your order ships via our preferred carriers across the contiguous United States.

Rush / Expedited Shipping

Need it faster? For rush fees and add-on time breakdowns, see the full production timeline. Contact us with your deadline and we will review available production and shipping options.

Warehouse Fulfillment

For corporate accounts, franchises, and ongoing merch programs, we store inventory and fulfill orders on demand. There is no need to manage storage or coordinate frequent restocks.

Before It Ships

What Happens First

Every order passes through the same pre-production sequence. Delays at any step push back your ship date. Here is where those delays happen and how to avoid them.

Order Confirmation

We verify artwork, quantities, garment selections, and shipping address. Missing or incorrect information pauses this step until resolved. Always double-check your shipping address before submitting.

Art Approval

You receive a digital proof and must approve it in writing before production starts. This is the single most common cause of timeline delays. Respond to proofs promptly to protect your ship date.

In-House Production

Screen printing, embroidery, DTG, DTF, and cut & sew are all handled at our Jacksonville facility. Production timelines apply from this point forward based on service type.

Quality Inspection

Finished goods are inspected before packing. We stand behind our 100% satisfaction guarantee. Orders that do not pass inspection are corrected before they leave the building.

Pack & Carrier Handoff

Orders are packaged and handed to the carrier. Your tracking number is sent by email within 24 hours of pickup. Tracking updates may take 12–24 hours to reflect movement after initial scan.

Fulfillment Service

Your Store. Our Warehouse.

Fulfillment is the process of storing, picking, packing, and shipping products to your customers. MFG Merch operates as a third-party fulfillment partner for brands running ongoing ecommerce stores and corporate merchandise programs.

Set Up Your Store

We recommend Shopify and can guide you through setup. Upload products with SKUs, style names, descriptions, and product images.

Send Us Your Inventory

Ship your goods to our Jacksonville warehouse. Items should be bagged, tagged, labeled, and accompanied by a packing slip.

We Handle the Rest

We integrate your store, inventory your products, then pick, pack, and ship directly to your customers as orders come in. Reorder notifications keep your shelves stocked.

International Shipping

We Ship Worldwide.

MFG Merch produces in Jacksonville and ships globally for brands and enterprises managing merchandise programs outside the United States.

Transit Times

International Delivery

International shipments typically arrive in 7–21 business days depending on destination and customs clearance. We cannot guarantee delivery dates for international orders because customs processing is outside our control.

Customs & Duties

Your Responsibility

International shipments may be subject to customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are the responsibility of the recipient. MFG Merch does not collect or reimburse these fees. We accurately declare all shipment contents and values — we do not mark packages as gifts or undervalue declarations.

Have a deadline?

Tell us your date.
We'll tell you exactly what's possible.

Prefer to call? (904) 677-9505

Order Changes, Issues & Claims

What to do if something's wrong

We stand behind everything we produce. Here is how we handle changes, damaged goods, and lost shipments.

CHG

Order Changes After Production Starts

Once an order enters production, changes to garment selection, quantities, or artwork are generally not possible. Address corrections may be possible before carrier pickup. Contact us immediately at info@mfgmerch.com or call (904) 706-3246 if you need to update shipping information. If a package is returned due to an incorrect address provided at the time of order, reshipping fees apply. For full cancellation and change order terms, see our terms of service.

DMG

Damaged or Defective Orders

Contact us within 7 days of delivery with photos and your order number. We will review the complete order with an internal investigation and determine if your instance qualifies for a refund. Any determination is made at our sole discretion.

To process a defect claim, defective items must be returned to MFG Merch for inspection. Refunds are limited to the amount paid for the defective items only. MFG Merch is not responsible for lost profits or other incidental damages resulting from a defective order.

Send documentation to info@mfgmerch.com and your rep will confirm next steps. For full warranty terms, see our quality guarantee

LST

Lost in Transit

For packages lost in transit, we will file a carrier claim on your behalf. Resolution timelines depend on the carrier’s claims process. We do not replace orders lost in transit due to incorrect addresses provided by the customer. Losses caused by carrier error are handled through the carrier claim process.

Common Questions

Frequently Asked

How long will my order take from start to finish?

Your total turnaround is production time plus transit time. A screen printing order with a 7-business-day production window, shipped ground to the Midwest from Jacksonville, realistically arrives in 10–14 business days from art approval. Add a few days for the proof process if you are new to working with us.

Does expedited shipping shorten production?

No. Expedited shipping applies to transit time only. It does not speed up production. If you need a faster turnaround on production itself, ask about rush production availability before placing your order. Rush fees apply.

Can I use my own branded packaging for fulfillment orders?

Yes. We can produce custom branded packaging and merchandise based on your brand guidelines. From custom boxes and inserts to decorated apparel and promotional products, our team helps create a consistent brand experience across every order.

Is fulfillment the same as print-on-demand?

No. MFG Merch fulfillment runs from pre-produced inventory stored in our Jacksonville warehouse — not individual production triggered by each order. You produce in bulk first, ship inventory to us, and we pick, pack, and ship to your customers as orders come in.
Print-on-demand produces one item at a time per order with no minimum. Our fulfillment program requires a minimum of 400 orders per month and is built for brands running ongoing ecommerce stores or corporate merchandise programs at volume.
When your inventory runs low, we send a restock notification so you can reorder before stock runs out.

Can you ship corporate kits to multiple locations?

Yes. Our fulfillment system supports bulk shipments and individual deliveries to multiple destinations. This is especially useful for employee welcome kits, conference merchandise, and corporate swag distributed across different offices or remote teams.

Can you support ongoing order fulfillment for growing brands?

Yes. Our fulfillment services are designed to support brands at every stage of growth. We can store inventory, manage order processing, and ship products nationwide as demand increases. From a few orders per week to high volume fulfillment, our team helps streamline operations, maintain accuracy, and deliver a consistent customer experience.

What happens if my order arrives with a defect?

Contact us within 7 days of delivery. Send photos and your order number to info@mfgmerch.com. We stand behind our work with a 100% satisfaction guarantee and will resolve manufacturing defects without argument.

Do you offer same-day or local delivery?

Same-day delivery may be available for select orders in the Jacksonville, FL area, depending on scheduling and product availability. Local pickup is available Monday through Friday, from 9 AM to 5 PM. Please contact our team in advance to confirm availability and ensure your order is prepared before you arrive.

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