Quality Guarantee

If It's Not Right,

We Make It Right

Every order is inspected for print accuracy, garment condition, and color match before it leaves our Jacksonville, FL facility. This guarantee covers what we check before shipping, what qualifies for a reprint or refund, and how to report an issue if something does not meet the agreed specification.

If a finished product does not match the approved proof or order specification, contact us within 5 business days of delivery so we can review the issue and determine the right resolution.

100%

Satisfaction Guarantee

Free

Reprint on Our Errors

Every

Order QC Inspected

Zero

Surprises After Approval

Our Commitment

The MFG Merch Quality Standard

We’ve been manufacturing custom apparel in Jacksonville for over 10 years. In that time, our reputation has been built on one thing: delivering exactly what we promise. Every order goes through a structured approval process and quality inspection before it ever leaves our facility. And if something doesn’t meet the standard — for any reason on our end — we take full responsibility and fix it at no cost to you.

You Approve Before We Print

Nothing goes into production without your explicit sign-off on a digital proof. What you approve is exactly what we produce.

Every Order is Inspected

Before your order ships, our QC team reviews it against the approved proof — checking print accuracy, color, placement, and construction.

Defects Are On Us

If your order has a manufacturing defect or error on our part, we reprint or refund after review — at no cost to you.

Approval Process

You See It Before We Make It

Our approval process exists for one reason: to eliminate surprises. Before a single item is produced, you review and sign off on exactly what your order will look like.

Artwork Prep

We take your logo or design files and prep them for print — sizing, color matching, and placement optimized for the product.

Digital Mockup

We create a photorealistic digital proof showing exactly how your design will appear on the finished product.

Your Review

You review the proof and request any changes. Revisions are included — we go back and forth until it’s exactly right.

Written Sign-Off

Once you’re satisfied, you provide written approval. Only then does production begin. This sign-off is your protection and ours.See the full order process from quote to delivery

Important: Once you approve the proof, production proceeds based on that approval. Changes after sign-off may incur additional costs or delay your order. Please review all details carefully — colors, spelling, placement, and sizing — before approving.

QC Inspection

Inspected Before It Ships

Every completed order is reviewed by our quality control team before it is packed and shipped. We check each batch against the approved proof to make sure what we’re sending matches what you signed off on.

Print Quality

Color & Ink Accuracy

We verify that ink colors match the approved proof and that print saturation, opacity, and coverage are consistent across every unit in the order.

Placement

Design Positioning

Logo and graphic placement is measured against the approved proof. Off-center or misaligned prints are flagged and pulled before shipment.

Construction

Garment & Product Integrity

We inspect for fabric defects, loose threads, stitching issues, and any structural flaws in the garment or product itself.

Quantity

Order Accuracy

Every shipment is counted and verified against your order specs — sizes, quantities, styles, and colors — before it’s packed and labeled.

Embroidery

Thread & Stitch Quality

For embroidered items, we check thread tension, stitch density, color accuracy, and backing consistency across all units.

Packaging

Pack & Label Verification

Items are packed correctly, labeled per your specifications, and protected for transit. Split shipments are verified per destination before dispatch.

Defect & Damage Policy

What's Covered & What's Not

Covered by Our Guarantee

We Own These — Full Stop

Print defects — smearing, fading, cracking, or peeling not caused by washing
Incorrect colors that deviate from the approved proof
Misaligned or off-center placement vs. approved proof
Garment defects — holes, tears, or fabric flaws present at delivery
Embroidery errors — wrong thread color, incorrect design, or skipped stitches
Wrong items shipped — wrong size, style, or color vs. order specs
Short shipment — fewer units than ordered and invoiced
Damage that occurred during production or packing

Not Covered by Our Guarantee

Outside Our Responsibility

Design or artwork errors approved by the customer on the proof
Spelling or grammar mistakes present in the approved proof
Color differences between screen display and printed output (screen calibration varies)
Preference changes after production (e.g., "I don't like this color anymore")
Size or quantity changes after production has begun
Carrier damage reported more than 7 business days after delivery
Contract orders (customer-supplied blanks) — misprints up to 3% are not eligible for refund
Orders not reported within our claims window (7 business days of delivery)

Reprint & Reorder Process

How We Fix It — Fast

If your order has a qualifying defect, here’s exactly what happens next. We keep the process simple because you shouldn’t have to work hard to get what you paid for.

Contact Your Rep

Reach out to your account manager within 7 business days of delivery. Email or call — whichever is faster for you.

Send Photos

Share photos of the defective items so we can assess the issue. If the claim qualifies, defective items must be returned to MFG Merch for inspection before a refund is issued.

We Assess & Confirm

Our team reviews your claim within 1–2 business days and confirms whether it qualifies under our guarantee.

Reprint or Refund

We reprint the affected items at no cost, or issue a refund if a reprint is not feasible. Refunds are limited to the amount paid for the defective items.

MFG Merch is not responsible for lost profits or incidental damages. Full liability terms are outlined in our terms of service.

Claims Window

All defect claims must be submitted within 5 business days of your confirmed delivery date. Claims submitted after this window may not be eligible for a reprint or refund. For shipping damage and lost shipments, see our shipping and fulfillment policy.

Common Questions

Quality Guarantee FAQ

What does your 100% satisfaction guarantee actually mean?

It means that if your order has a defect or error caused by our production process, we will reprint or refund it at no cost to you after internal review. It does not cover preference changes after you have approved the proof, errors in artwork you submitted and signed off on, or claims submitted outside the 5-business-day window.

What if I approved the proof but the print still looks wrong?

If the finished product matches the approved proof, it falls outside our warranty coverage. Your written sign-off confirms the design, colors, placement, and sizing. Production is built exactly to that approval.
If the print deviates from what you approved – wrong color, misaligned placement, or incorrect sizing, that is a manufacturing defect and is covered. Report it within 7 days of delivery with photos and your order number.

How long do I have to report a defect?

You have 5 business days from your confirmed delivery date to submit a defect claim. Claims submitted after that window may not qualify under our guarantee. Contact your rep by email or phone as soon as you notice an issue — do not wait.

Do I need to send the defective items back?

Yes. Photos are required first so we can assess the issue and confirm the claim qualifies under our guarantee. If approved, defective items must be returned to MFG Merch for inspection before a refund is issued. Your account rep will provide return instructions once your claim is confirmed.

What if only part of my order is defective?

Only the defective portion of your order is eligible for a reprint or refund. We will assess the affected items, confirm the defect qualifies under our guarantee, and reprint or refund those specific units at no cost. The rest of your order is not affected. Report the issue within 7 days of delivery with photos and your order number so we can identify the affected units accurately.

Can I get a refund instead of a reprint?

You can request a refund, but the default resolution is a reprint of the defective items. A refund is issued when a reprint is not feasible. All determinations are made at MFG Merch’s sole discretion after internal review. Refunds are limited to the amount paid for the defective items only — MFG Merch is not responsible for lost profits or incidental damages.

Questions About

Your Order?

48-hour quote turnaround
Free design support included
No commitment until you approve